Where an order is not what you hoped you have 10 days from delivery to start a return . Here is the process.
What qualifies
We can accept a return where the item is unused and the box, fittings and invoice are all returned.
- All original packaging, labels and small parts
- Untouched — the state it arrived in
- Invoice sent back with it
Outside the policy
- Anything broken after it arrived, whether by use or assembly
- Anything returned incomplete
- Clearance items marked non-returnable on their product page
- Requests raised after the 10 days window closes
About exchanges
To be plain about it, we do not offer a direct exchange. A refund and a new order is the route, and it gets you the right item sooner.
Who pays the return courier
When we got it wrong, we pay to put it right . Customer arranges (free on damaged/doa), on the condition that we hear within 48 hours with the unboxing footage.
Returning something you no longer want is at your own cost, though we never add a restocking fee.
Getting your money back
Following inspection of the returned item we process the refund inside 7 business days — money paid by UPI returns to that UPI ID; cash paid to the courier comes back by bank transfer.
Your bank may take another day or two to show the credit, and there is nothing we can do to hurry it.
Starting a return
Reach us at [email protected], or on +91 9977237868 during customer service hours. Include the order number, the problem, and, for damage or a wrong item, the unboxing video We come back with the return address and what happens next.